Note: This feature applies to programs and company who use Snugg Pro's Worfklow.
What Snugg Pro emails you about
Snugg Pro notifies you when a relevant Workflow ticket changes status.
You can turn those email notifications on or off at anytime by going to Settings > Your Profile > Emails.
What it means for program-level users
For external Workflow tickets (visible by trade allies), if you have interacted with a ticket, you will be notified of the following status changes:
Submitted for Review
Closed Resolved
Closed Unresolved
For internal Workflow tickets (visible only by program users), if you have interacted with a ticket, you will be notified of the following status changes:
Submitted for Review
Changes Requested
Closed Resolved
Closed Unresolved
What it means for company-level users
For Workflow tickets within your jobs and any ticket you have interacted with, you will be notified of the following status changes:
Changes Requested
Closed Resolved
Closed Unresolved
Submitted for Review
How Snugg Pro determines whether to email you about a Workflow ticket status change
Snugg Pro will notify you about a ticket if you meet any of these criteria:
You posted a comment to the ticket
You uploaded one or more file to the ticket
You changed the ticket's status
You are the company user of the ticket's related job
Sample Workflow status change email
